The Service Delivery Manager position is a horizontal role spanning the end-to-end of the FDM business, supporting the verticals of sales, training, and recruitment through a sales driven/client-first approach; a multifaceted responsibility to ensure that FDM is a value-add partner across the entire NA client base.
Management of Client Driven Programs:
All course content at FDM Group is client driven. The Service Delivery Manager works closely with FDM Training to support evolution of course content and its delivery to meet market needs.
The successful applicant must be willing to conducted elements of the training utilizing their own SME to support the upskilling of FDM consultants and internal staff.
Duties and Responsibilities:
FDM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial, or local laws.